Senior Site Reliability Engineer (SRE) | Laine Neural Network SA

Laine Neural Network SA

Senior Site Reliability Engineer (SRE)

Full-time

Hybrid

Dubai

Who we are looking for

Pioneer the reliability engineering efforts for an innovative legal AI platform, building robust and secure systems for cutting-edge LLM technology.

Highlights

Senior SRE

GCP Cloud

PostgreSQL / AlloyDB

AI/LLM Ops

Data Security

Compliance

Observability

Infrastructure as Code

TypeScript/Node.js

On-Call

Hybrid

Dubai, UAE

About Laine.ai and the role

LAINE Neural Network is revolutionizing the legal industry by combining cutting-edge AI with human expertise, making high-quality legal drafting affordable and accessible. Our platform processes highly sensitive legal documents and coordinates multi-step LLM operations in real-time, demanding strict data security, high availability, and deterministic latency.

As our Senior Site Reliability Engineer, you will be pivotal in bridging software engineering and infrastructure operations. You will define our reliability roadmap, harden production workloads on Google Cloud Platform, and design resilient pipelines for both traditional API services and latency-sensitive LLM workloads. You will work directly with our core engineering team to ensure high uptime, rapid incident resolution, and seamless continuous delivery, directly contributing to our mission to redefine the future of legal services.

Key responsibilities

☁️

Infrastructure as Code & Cloud Architecture

Design, provision, and maintain secure, reproducible cloud infrastructure across GCP (Cloud Run, Cloud SQL / AlloyDB, VPCs).

💾

Database Reliability & Scalability

Optimize PostgreSQL/AlloyDB clusters, manage connection pooling, tune query performance, implement zero-downtime database migrations with Prisma, and maintain rigorous backup/recovery strategies.

🤖

LLM Pipeline & Service Reliability

Monitor and optimize uptime, rate limits, and latency profiles for AI model inference (Vertex AI and external LLM APIs), including tracing via LLMOps platforms (e.g., Langfuse).

📊

Observability & Alerting

Build centralized telemetry and tracing pipelines using OpenTelemetry, Sentry, Prometheus/Grafana, or GCP Cloud Monitoring. Establish actionable SLOs, SLIs, and alert routing.

🚀

CI/CD & Developer Enablement

Maintain fast, reliable automated build, test, and release pipelines using Cloud Build and containerized workflows.

🔒

Security & Compliance Posture

Enforce least-privilege IAM policies, manage secrets securely, ensure zero public exposure of sensitive databases, and maintain compliance standards (SOC 2, ISO 27001) required for enterprise legal technology.

🚨

Incident Management

Lead post-mortems, identify root causes, implement preventative safeguards, and define the team's incident escalation processes.

What we're looking for

Essential skills

4+ years of professional SRE or DevOps experience, ideally within a high-growth SaaS or startup environment.
Deep GCP expertise: Hands-on experience configuring and debugging containerized workloads (Cloud Run), networking, IAM, and security perimeters.
Relational Database Administration: Strong production experience tuning, monitoring, and scaling PostgreSQL or AlloyDB under heavy read/write loads.
Software Engineering Fundamentals: Fluency with modern backend architectures, particularly TypeScript/Node.js (NestJS ecosystem) and Docker-based containerization.
Infrastructure as Code: Proven track record managing production state and multi-environment setups.
Production Observability: Experience architecting monitoring stacks that provide end-to-end visibility into distributed services and async job queues.
Security-First Mindset: Practical experience locking down data layers, encryption at rest/in transit, and audit logging for sensitive enterprise customer data.

Bonus points

Experience monitoring and optimizing LLM applications, token streaming latency, and vector search operations.
Experience implementing or maintaining compliance frameworks (SOC 2 Type II, ISO27001, GDPR, FADP and equivalents).
Prior background in legal tech, enterprise SaaS, or data-intensive contextual AI systems.

Our technical environment

☁️

Cloud & Runtime

Google Cloud Platform, Cloud Run, Docker

🗄️

Data & Storage

AlloyDB / PostgreSQL, Supabase, Redis

💻

Backend

TypeScript, NestJS, Prisma ORM

🧠

AI & LLM Services

Vertex AI

🛠️

Tooling & CI/CD

Cloud Build, Graphite

👀

Observability

Sentry, Langfuse

Working at Laine.ai

🤝

Collaborative & Empowering

We blend AI and human expertise, fostering an environment where technology empowers professionals to excel.

🚀

Innovative & Impactful

Tackle high-impact problems, designing next-generation legal tooling that redefines an entire industry.

🌍

Hybrid & Global

This role is hybrid in Dubai, UAE, within a remote-first and global team that spans multiple time zones, fostering diverse perspectives.

🌱

Growth Opportunities

Join an early-stage startup with significant potential for continuous learning and professional development.

🌟

High Ownership

Be part of a team with a strong product culture where your contributions make a real difference.

On-call commitment

Maintaining high availability and rapid incident response is critical, as Laine provides mission-critical infrastructure to enterprise legal teams globally.

🗓️

24/7 Rotating Schedule

Participate in a scheduled 24/7 on-call rotation shared across the engineering team, serving as a designated primary or secondary responder for production incidents.

⏱️

Response SLAs

Respond promptly to high-priority automated alerts (P1/P2) during your on-call shift, triaging critical outages, service degradations, and data pipeline failures.

ool

Escalation & Tooling

Leverage modern incident response tools (e.g., PagerDuty, Opsgenie, GCP Cloud Monitoring alerts) to triage issues and communicate incident status transparently.

♻️

Sustainable Operations

Lead blameless post-mortems, automate failure remediation, and refine alert thresholds to prevent repeat incidents and protect on-call sustainability.

Office location

Dubai, United Arab Emirates

Dubai - United Arab Emirates

LAINE Neural Network is revolutionizing the legal industry by combining cutting-edge AI with human expertise to make high-quality legal drafting affordable, accessible, and simple for everyone. We are driven by a mission to redefine the future of legal services, providing equitable access without traditional pricing barriers. Our team of passionate lawyers, AI engineers, data scientists, and designers are united in making legal services more efficient and accessible globally. If you're excited by high-impact problems, a crisp product vision, and shipping real features that empower both clients and legal professionals, you'll feel right at home with us.

Our offering

LAINE Neural Network provides an AI-enabled legal drafting terminal, backed by human lawyers, to revolutionize legal services. The platform guides clients and businesses to understand their legal drafting needs with conversational experiences, trained by lawyers from various jurisdictions. It generates tailor-made contracts in seconds, going beyond minimum legally binding elements to offer bespoke solutions. Users retain full control and can consult human lawyers on the platform for review or reassurance. For legal professionals, Laine amplifies expertise by simplifying routine work, connecting them with clients for complex matters, and acting as a complementary assistant. The platform emphasizes privacy, security through advanced encryption, and adherence to professional rules and data protection laws in each jurisdiction.