As Client Success Manager at Laine, you are an extension of the sales process, not the department after it. You will work alongside sales as deals come together, then curate each client’s onboarding, training, and support so choosing Laine and succeeding with Laine feel like one continuous experience. This is not the traditional CSM role: the success of the client is the mandate, and that mandate extends across whatever it takes — product, training, enablement, relationships. At its best, the job is half product expert and half advocate — you’ll know the product better than almost anyone at the company, spend most of your week directly with clients, and turn what you learn into the playbooks that define how we serve clients as we scale. Much of this function is still being built; you’d be one of the people building it, not inheriting it. In a profession built on relationships and judgment, you will be the person our clients know by name.