Customer Support Representative

Fronted

Last updated: 2 months ago

This job post is no longer active.

Fronted

Full-time

Contract

Remote

Who we are looking for

You are the calm, clear voice that guides our global users, turning complex issues into simple, positive solutions.

Highlights

CRM

Fintech

B2B Payments

Fast Growth

CET Timezone

Global Team

Salary (monthly)

$1K

Relevant experiences

1-3 years of experience in customer support or a similar client-facing role.

Excellent written and spoken English, with clear and professional communication skills.

Availability to work 9am–6pm PST, Monday to Friday.

Experience using CRM or ticketing systems (e.g., Zendesk, Intercom, Freshdesk).

Strong problem-solving abilities and a proactive approach to resolving customer issues.

Nice to Have

A genuine desire to help and delight customers.

Thrives in a fast-paced startup environment—adaptable, resourceful, and willing to go the extra mile.

Previous experience in fintech, payments, or e-commerce platforms.

Familiarity with B2B transactions or merchant account management.

Comfortable working remotely and collaborating with a distributed global team.

About the Company

TWO AS

Two is bringing the very best of B2C e-commerce to B2B. Weʼre passionate about
building solutions that enable B2B Merchants to sell more, faster, and more
efficiently. Growing 30% month-on-month, our goal is to become the worldʼs
largest B2B payment solution by 2027. Weʼre backed by the very best VCs in the
world — raised over €30m from Sequoia, Shine, Local Globe, Antler, Posten, and
influential angel investors in Fintech.

Two is built by a passionate and energetic team with second-time founders with
successful exits. We are a small, but mighty team leading Two into new countries.
We have a global mindset, but deeply understand local nuance. We are
entrepreneurs at heart, problem-solving to launch new countries end-to-end. We
are team players who execute diligently from ideation to reality. We believe in
diversity in opinions and ideas, and expect all employees to think like an owner.

Be the voice of a rapidly growing B2B payments leader.

About the job

Two is on a mission to become the world's largest B2B payment solution, and we're seeking a Customer Support Representative to be a vital link to our merchants and buyers. In this remote role, you will ensure exceptional service, tackle inquiries with expertise, and represent the quality and care that defines our brand in a fast-paced, global startup environment.

Handle inbound requests from merchants and buyers via email and chat in a timely and professional manner.

Provide exceptional customer support by identifying issues, troubleshooting, and delivering effective solutions.

Collaborate closely with internal teams (operations, product, and engineering) to resolve complex cases.

Document and track customer interactions in our CRM system to maintain accurate and up-to-date records.

Identify recurring issues and suggest improvements to our internal processes, product features, or support documentation.

What's In It For You?

Growth and Opportunity

This is a fantastic opportunity to get first-hand experience in one of the most exciting and fast-growing start-ups in the global Fintech industry.

🚀

Fast-Track Your Career

Gain invaluable experience in a high-growth global fintech startup that's reshaping an entire industry.

🌍

Global Collaboration

Work with a distributed, passionate, and energetic team from around the world.

💡

Make a Real Impact

Your work directly influences customer satisfaction and product improvement, making you a key player in our success.

🏠

Remote Flexibility

Enjoy the benefits of a fully remote role while being part of a connected and supportive team structure.

Fronted

https://fronted.com/

Besides hiring to our team at Fronted, we partner with fast-growing businesses around the world that are ready to hire globally.

Stay Connected

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