Head of Insurance Operations

Fronted

Last updated: 4 months ago

This job post is no longer active.

Fronted

Expires 3 months ago

Full-time

Remote

Who we are looking for

Are you ready to architect and lead the operational backbone of a global social safety net?

Highlights

Insurance Ops

Global Team

Fully Remote

Leadership

Scalable Systems

Fintech

Health Insurance

Relevant experiences

Has 5+ years of experience in insurance operations or healthcare, with a proven track record of building scalable systems.

Understands insurance products, compliance requirements, and operational best practices.

Is analytical and metrics-oriented, able to analyze data and develop effective solutions.

Possesses strong leadership skills with experience in growing high-performing teams.

Understands the broader business context and can make informed, strategic decisions.

Nice to Have

You want to help build a global social safety net on the Internet.

You think for yourself instead of copying others.

You are willing to try new things, even with the risk of failure.

You are intellectually curious and open to new ideas.

You are creative and bold in the face of any problems.

You have strong integrity and always do the right thing.

Build the operational engine for a global social safety net.

About the job

SafetyWing is seeking a Head of Insurance Operations to build and lead our global insurance operations. You’ll own everything from underwriting coordination to claims oversight - making sure our systems are smooth, scalable, and ready to grow with us. This role is about creating efficient processes, solving operational challenges, and ensuring that all our members have a joyful experience.

Oversee the full insurance operations lifecycle, from underwriting coordination to claims resolution, ensuring speed, accuracy, and fairness.

Build and lead a strong, high-performing insurance operations team that delivers excellent service.

Monitor claims handling to ensure members receive fair outcomes, clear communication, and a consistently positive experience.

Create and maintain clear step-by-step procedures, process maps, and documentation for consistency and scalability.

Partner with product, engineering, and finance teams to introduce tools that automate and improve workflows.

A borderless world

Our Mission

We are on a mission to remove the role of geographical borders as a barrier to equal opportunities and freedom for everyone. We are doing this by creating simple health, insurance, and retirement products for remote workers worldwide as a replacement for national welfare systems. As the Head of Insurance Operations, you will be at the very core of this mission, building the systems and teams that ensure our members feel secure and supported, no matter where they are in the world. Your work will directly contribute to a more accessible and equitable future for everyone.

Work from anywhere, grow with us

What We Offer

🌍

Fully Remote

Work from anywhere you choose in the world.

💰

Transparent Compensation

We offer competitive and transparent compensation, including equity.

🛡️

Global Safety Net

We cover our own team with worldwide health, income, and travel coverage.

🏖️

Generous Vacation

Enjoy a minimum of four weeks of vacation per year to recharge.

📚

Development Budget

A yearly personal development budget and office allowance to support your growth.

💻

New Laptop

We'll provide you with a new laptop to get your best work done.

🎉

Annual Team Gatherings

Join our annual team meetups in amazing locations like Japan, Mexico, and Bali.

Fronted

https://fronted.com/

Besides hiring to our team at Fronted, we partner with fast-growing businesses around the world that are ready to hire globally.

Stay Connected

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This job post is no longer active.