Who we are looking for
Are you a detail-oriented problem-solver with a passion for cutting-edge technology and exceptional customer service? We are looking for an experienced Technical Support Specialist on a fixed-term basis (vikariat), covering a period of parental leave. The position is expected to run from June 2026 to end of May 2027 and we the candidate must be available to work throughout July. Join Huddly's Customer Support team and make an immediate impact by ensuring smooth video conferencing experiences for our global users.
or
Highlights
Relevant experience
2-5 years customer support helpdesk experience (AV, IT hardware, or consumer electronics preferred)
Bachelor's degree, relevant experience may compensate for formal education
Solid understanding of customer support processes
Experience with Jira Service Management or similar ticketing systems
Experience with RMA workflows and ERP systems such as Odoo
Use of AI to scale your efforts
Soft-skills we are looking for
Comfortable learning new products through documentation, training and hands-on testing
Detail-oriented and methodical under pressure
Strong communicator who keeps customers informed
A process-driven mindset, consistently following SOPs and documenting troubleshooting steps to contribute to shared knowledge
A proactive, can-do attitude, managing your queue without requiring supervision
About the Role
We're now looking for a Technical Support Specialist to join our Support team on a fixed-term basis covering maternity leave. This role is the engine of our frontline support. You'll own first-touch triage and troubleshooting across the full Huddly product portfolio from hardware and software diagnostics (with support from Engineering) through to end-to-end RMA processing. You will report to the Head of Customer Success and Support, testing and using AI tooling, an internal knowledge base and your own technical knowledge to resolve cases efficiently, reduce escalations and keep customers informed at every step. This position is based at our HQ in Oslo.
What you'll be doing:
Key Responsibilities
π«
π οΈ
π
π
βοΈ
π
π
π¨
π
How to Apply
Working at Huddly
At Huddly, we create technology designed for inclusive and equitable collaboration. You will join a diverse, innovative, and highly skilled team working with world-class products. We are committed to pushing technology and challenging the status quo to empower human collaboration. Our culture fosters innovation and sharing, offering opportunities for personal and professional development. We believe in a healthy work/life balance and embrace a vibrant, diverse workplace with colleagues from all over the world.
Why you'll love working with us:
What you expect
β¨
π‘
π‘
π
ποΈ
π
How to apply
Please submit your CV in English and answer the follow-up questions by April 26th Applications will be reviewed on an ongoing basis.
Office location
Oslo, NO
Oslo, Norway
Key stats
10+
8+
5+
Who are we
Combining our industry-leading expertise in artificial intelligence, software, hardware, and UX, we craft intelligent camera systems that enable inclusive and productive teamwork. Huddly cameras are designed to provide high-quality, AI-powered video meetings on major platforms, including Microsoft Teams, Zoom, and Google Meet. With upgradable software, durable hardware, and engaging user experiences, they are the ideal choice for organizations seeking a future-proof, scalable, and sustainable solution.
Our team is composed of world-class experts, leaders, specialists, and graduates working together on cutting-edge technology.

Our culture
π€
π
π
Some benefits we offer