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Huddly

Huddly

Expires in 6 days

Technical Support Specialist - Parental Leave Cover (Vikariat) June 2026 to end of May 2027

Temporary

Hybrid

in

Oslo

Who we are looking for

Are you a detail-oriented problem-solver with a passion for cutting-edge technology and exceptional customer service? We are looking for an experienced Technical Support Specialist on a fixed-term basis (vikariat), covering a period of parental leave. The position is expected to run from June 2026 to end of May 2027 and we the candidate must be available to work throughout July. Join Huddly's Customer Support team and make an immediate impact by ensuring smooth video conferencing experiences for our global users.

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Highlights

Technical Support
Maternity Cover
Video Conferencing
AI Tooling
Hardware/Software
RMA Process
Jira Service Mgt
Oslo-based
Relevant experience

2-5 years customer support helpdesk experience (AV, IT hardware, or consumer electronics preferred)

Bachelor's degree, relevant experience may compensate for formal education

Solid understanding of customer support processes

Experience with Jira Service Management or similar ticketing systems

Experience with RMA workflows and ERP systems such as Odoo

Use of AI to scale your efforts

Soft-skills we are looking for

Comfortable learning new products through documentation, training and hands-on testing

Detail-oriented and methodical under pressure

Strong communicator who keeps customers informed

A process-driven mindset, consistently following SOPs and documenting troubleshooting steps to contribute to shared knowledge

A proactive, can-do attitude, managing your queue without requiring supervision

About the Role

We're now looking for a Technical Support Specialist to join our Support team on a fixed-term basis covering maternity leave. This role is the engine of our frontline support. You'll own first-touch triage and troubleshooting across the full Huddly product portfolio from hardware and software diagnostics (with support from Engineering) through to end-to-end RMA processing. You will report to the Head of Customer Success and Support, testing and using AI tooling, an internal knowledge base and your own technical knowledge to resolve cases efficiently, reduce escalations and keep customers informed at every step. This position is based at our HQ in Oslo.

What you'll be doing:

Key Responsibilities
🎫
Triaging and prioritising all incoming tickets in Jira Service Management on first touch.
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Troubleshooting hardware and software issues across the full Huddly portfolio using support documentation, and checklists. In parallel testing AI-assisted tooling to resolve tickets faster.
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Managing customer follow-up within SLO targets, using canned responses and escalating to Engineering or Product only when all troubleshooting steps are exhausted.
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Actively managing the Internal Pending queue, providing regular customer updates.
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Documenting all resolutions clearly in the JSM knowledge base to reduce repeat escalations
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Keeping external support pages updated based on internal knowledge base changes to drive ticket deflection.
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Working with the team to conduct in monthly reviews of repeat cases to create FAQs, update canned responses and improve ticket processing.
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Flagging recurring product issues to the Head of CS&S, Engineering, Operations, and Product.
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Processing RMAs end to end: assessing criteria for eligibility, getting approval. Coordinating replacement shipments/issuing credit notes according to agreed customer contracts.

How to Apply

Working at Huddly

At Huddly, we create technology designed for inclusive and equitable collaboration. You will join a diverse, innovative, and highly skilled team working with world-class products. We are committed to pushing technology and challenging the status quo to empower human collaboration. Our culture fosters innovation and sharing, offering opportunities for personal and professional development. We believe in a healthy work/life balance and embrace a vibrant, diverse workplace with colleagues from all over the world.

Why you'll love working with us:

What you expect
✨
A sense of purpose - products designed to improve collaboration for all
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Flexible working arrangements built on a high level of trust.
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A culture of knowledge sharing, innovation, and cross-functional collaboration.
🌍
A vibrant, international work environment with colleagues from around the world.
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Centrally located office in Oslo at Stortorvet 7, with a rooftop terrace and canteen.
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Regular social activities β€” international food days, quizzes and after‑work events

How to apply

Please submit your CV in English and answer the follow-up questions by April 26th Applications will be reviewed on an ongoing basis.

Office location

Oslo, NO

Oslo, Norway

Huddly cameras are designed to provide high-quality, AI-powered video meetings on major platforms, including Microsoft Teams, Zoom, and Google Meet. With upgradable software, durable hardware, and engaging user experiences, they are the ideal choice for organizations seeking a future-proof, scalable, and sustainable solution.

Key stats

10+
Years of experience in the technology industry
8+
Years of experience in regional / territory management
5+
Years of experience in the video conferencing industry

Who are we

Huddly is a Norwegian technology company where disruptive innovation is our heartbeat. We're committed to pushing technology and challenging the status quo to empower human collaboration.

Combining our industry-leading expertise in artificial intelligence, software, hardware, and UX, we craft intelligent camera systems that enable inclusive and productive teamwork. Huddly cameras are designed to provide high-quality, AI-powered video meetings on major platforms, including Microsoft Teams, Zoom, and Google Meet. With upgradable software, durable hardware, and engaging user experiences, they are the ideal choice for organizations seeking a future-proof, scalable, and sustainable solution.

Our team is composed of world-class experts, leaders, specialists, and graduates working together on cutting-edge technology.

Our culture

🀝
A culture of innovation and sharing
πŸ“š
Opportunity to pursue your personal and professional development
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An engaged team, we have fun together with regular social events

Some benefits we offer

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A healthy work/life balance with flexible working arrangements
🌍
A vibrant and diverse workplace with colleagues from all over the world
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An exciting opportunity to work with cutting-edge technology and shape the future of video conferencing

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