Telescope
Telescope
Senior Customer Success Manager
Full-time
in
Oslo
Who we are looking for
Do you know a strategic relationship builder with 5+ years in Customer Success? Help them shape the future of sustainability in real estate at Telescope!
or
kr 10,000
Reward (NOK) upon hire of a referred candidate.
Highlights
Job type
Full-time
Relevant experiences
5+ years of experience in Customer Success, Account Management, or similar roles—ideally within B2B SaaS and/or startup environments.
Proven track record of designing and executing programs that improve retention, customer satisfaction, and expansion.
Ability to navigate complex customer relationships at the C-level with confidence.
Familiarity with CRM systems and Customer Success tools.
Curious and interested in sustainability, technology, and innovation.
Great communication skills, in both English and Norwegian
Nice to Have
Structured and independent
Solution-oriented
Good collaboration skills
Positive and enthusiastic
Ability to build and develop relationships
Help us turn customers into long-term partners in a fast-growing, impact-driven startup.
Who we are looking for
Telescope is on a mission to help the real estate sector navigate sustainability risks with clarity and speed. We’re growing fast and building out the foundations for scale. Now, we’re looking for our first Customer Success Manager—someone who’s eager to take ownership, build trusted customer relationships, and help shape how we work with users in the years to come. If you’re excited by the idea of driving real value for customers, building scalable success programs, and working closely with product and commercial teams to shape the future of an ambitious company— then you’ll thrive in this role.
What we expect from you
Key responsibilities
Own and grow Telescope’s customer portfolio, with the goal of maximizing activation, satisfaction, and long-term loyalty.
Lead onboarding processes and ensure rapid time-to-value for new customers.
Build strong strategic relationships with key decision-makers to proactively identify opportunities for upselling, account expansion, and long-term partnerships.
Be the voice of the customer internally—translating feedback into action for our product, tech, and commercial teams
Help design scalable processes, playbooks, and tooling for customer success as we grow
Use data and analytics to monitor customer health, anticipate risks and trigger proactive initiatives.
What we offer
A key role in a mission-driven startup with bold ambitions and global potential.
You’ll join a small, driven team that celebrates wins, learns fast, and makes space for fun—whether it’s a cabin trip or a quick game of Mario Kart
Real influence over how we shape our customer experience and long-term company strategy.
A flexible work environment and competitive benefits.
Office location
Oslo, NO
Oslo, Norway
Real Estate
Information Technology
At Telescope, we see a future where property owners, managers and lenders can use risk management to their advantage. For us, sustainability is not just about costs, but about new opportunities – from improving access to green loans to staying ahead of the competition. We work to make sustainability manageable in practice for everyone in the real estate industry, so that reducing sustainability risks goes from a burden to a profitable game.
Telescope is a technology company based in Oslo. Founded in Trondheim in 2021, the company's foundation lies in research projects at NTNU's Department of Building and Environmental Engineering. Our dedicated team consists of ambitious individuals passionate about sustainability, technology, and real estate.
Key Figures
2021
Oslo
10
Team Photos
Some of the Perks We Offer
🌱
🌇
☀️
Our Culture
