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Telescope

Telescope

Senior Customer Success Manager

Full-time

in

Oslo

Who we are looking for

Do you know a strategic relationship builder with 5+ years in Customer Success? Help them shape the future of sustainability in real estate at Telescope!

Reward for referral (NOK)

kr 10,000

Only upon hire of a referred candidate.

Highlights

Customer Success
B2B SaaS
Sustainability
Account Management
Relationship Building
Startup Environment
Scale-up
Customer Relations

Job type

Full-time
Relevant experiences

5+ years of experience in Customer Success, Account Management, or similar roles—ideally within B2B SaaS and/or startup environments.

Proven track record of designing and executing programs that improve retention, customer satisfaction, and expansion.

Ability to navigate complex customer relationships at the C-level with confidence.

Familiarity with CRM systems and Customer Success tools.

Curious and interested in sustainability, technology, and innovation.

Great communication skills, in both English and Norwegian

Nice to Have

Structured and independent

Solution-oriented

Good collaboration skills

Positive and enthusiastic

Ability to build and develop relationships

Help us turn customers into long-term partners in a fast-growing, impact-driven startup.

Who we are looking for

Telescope is on a mission to help the real estate sector navigate sustainability risks with clarity and speed. We’re growing fast and building out the foundations for scale. Now, we’re looking for our first Customer Success Manager—someone who’s eager to take ownership, build trusted customer relationships, and help shape how we work with users in the years to come. If you’re excited by the idea of driving real value for customers, building scalable success programs, and working closely with product and commercial teams to shape the future of an ambitious company— then you’ll thrive in this role.

What we expect from you

Key responsibilities
  • Own and grow Telescope’s customer portfolio, with the goal of maximizing activation, satisfaction, and long-term loyalty.

  • Lead onboarding processes and ensure rapid time-to-value for new customers.

  • Build strong strategic relationships with key decision-makers to proactively identify opportunities for upselling, account expansion, and long-term partnerships.

  • Be the voice of the customer internally—translating feedback into action for our product, tech, and commercial teams

  • Help design scalable processes, playbooks, and tooling for customer success as we grow

  • Use data and analytics to monitor customer health, anticipate risks and trigger proactive initiatives.

What we offer

  • A key role in a mission-driven startup with bold ambitions and global potential.

  • You’ll join a small, driven team that celebrates wins, learns fast, and makes space for fun—whether it’s a cabin trip or a quick game of Mario Kart

  • Real influence over how we shape our customer experience and long-term company strategy.

  • A flexible work environment and competitive benefits.

Office location

Oslo, NO

Oslo, Norway

Real Estate

Information Technology

At Telescope, we see a future where property owners, managers and lenders can use risk management to their advantage. For us, sustainability is not just about costs, but about new opportunities – from improving access to green loans to staying ahead of the competition. We work to make sustainability manageable in practice for everyone in the real estate industry, so that reducing sustainability risks goes from a burden to a profitable game.

Telescope is a technology company based in Oslo. Founded in Trondheim in 2021, the company's foundation lies in research projects at NTNU's Department of Building and Environmental Engineering. Our dedicated team consists of ambitious individuals passionate about sustainability, technology, and real estate.

Key Figures

2021
Founded in
Oslo
Headquarters
10
Number of employees
Team Photos

Some of the Perks We Offer

🌱
A key role early in the company journey with great development opportunities.
🌇
Nice location in central Majorstuen with a rooftop terrace, good canteen and more.
☀️
A good working environment with great colleagues and a focus on social activities.

Our Culture

🌍
Down to earth
💫
Forward looking
🏃‍♀️
Fast paced
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